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Customer Service: The most important tool in your toolbox.


Thomas Built Buses cares about the safety of our customers and their passengers, long after our buses roll off the lot. When a service need arises, we're committed to resolving the issue. And we've built the systems to make sure that happens quickly. It's important to have the right tool for the job. At Thomas Built Buses, that tool is called Customer Service. You might think of it as something like a combination wrench: a go-to, multi-use tool that always comes through in a crunch.

Dealer Service Center

If you need to take your bus to a service center, we have more than 50 dealer/service locations across US and Canada ready to tackle your bus service problems. Find the service center closest to you.

Customer Extranet

If you choose to fix your own vehicles, Thomas offers extensive online resources on the Thomas Bus and Freightliner extranets. The extranets give you access to parts ordering, warranty and service procedures, so you can fix the problem at your own location rather than paying for service.

Customer Assistance Center

You can always depend on your Thomas Built Customer Assistance Center for an answer. In addition to your dealership's expertise, our specialized, dedicated bus technicians and engineers will help you solve the problem. Whether it's directing you to the information you need, connecting you with a dealer who is an expert in state-specific requirements, or walking you step-by-step through the process, contact us. We're here to help.

Field Service Technicians

Since you're remote, we're versatile. Not every customer is near a dealer or a service center, so we offer online or in-person access to field service techs to make sure you have the right tools for the job, on the road or in the shop.

Thomas Bus Institute

A tradition that began as a traveling bus with 10 students has grown into an annual weeklong curriculum for our customers. You select the class and get hands-on training. Our training certification courses give participating technicians extensive, hands-on training and 28 credit hours of continuing education in less than a week.

Factory-Certified Trainers

It's important to stay up-to-date on the latest bus technology. Service trainers at our dealerships receive factory training each year, so they can help educate their team along with school and fleet mechanics in the field.

Owner's & Maintenance Manuals

Keeping with Thomas Built Buses' commitment to nonstop service and support means our up-to-the-minute technical information is available 24/7.

Find more information in the following manuals: