Mid-South Bus Center and Warner Bus Industries Achieve Platinum Support Status
HIGH POINT, N.C. – January 19, 2017 – Mid-South Bus Center, in Murfreesboro, Tenn., and Warner Bus Industries, in Regina, Saskatchewan, are Thomas Built Buses’ newest Platinum Support certified dealers.
The teams at both dealerships underwent rigorous training and dealership improvements to increase service efficiencies, further reducing vehicle lifecycle costs for their customers.
“It is with great pride that we welcome Mid-South and Warner Bus Industries to the Platinum Support family,” said Paul Start, market growth development manager, Thomas Built Buses. “Both teams are dedicated to providing best-in-class service and repairs for their customers and to lowering fleets’ total cost of ownership. This certification will have a tremendous impact on the school districts they serve.”
In addition to becoming Platinum Support certified, the team at Warner Bus Industries is only the second Thomas Built dealership to become Platinum Support and Elite Support-certified.
“We applaud Thomas Built Buses on taking the initiative to institute the Platinum Support program,” said Graham Warner, president of Warner Bus Industries. “It is no secret that we are huge fans of the program, which now has become part of our everyday culture. The Platinum Support Certification not only directly helps our customers, it also adds significant value to the operational aspect of our location as well.”
“Becoming Platinum Support certified allows our dealership to operate more efficiently, which will in-turn impact the turnaround time, communication and overall satisfaction of our customers,” said of Steve Benefield, general manager of Mid-South Bus Center. “Our customers will notice a distinct difference in the level of service that they receive because of this certification.”
Platinum Support, a collaborative effort among Thomas Built Buses, Daimler Trucks North America and its dealer network, focuses on improving the customer experience. Platinum Support dealers and their highly-trained staffs provide rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service.
About Thomas Built Buses
Founded in 1916, Thomas Built Buses is a leading manufacturer of school buses in North America. Since the first Thomas Built bus rolled off the assembly line, the company has been committed to delivering the smartest and most innovative buses in North America. Learn more at www.thomasbus.com or at http://www.facebook.com/thomasbuiltbuses.
Thomas Built Buses, Inc., headquartered in High Point, N.C., is a subsidiary of Daimler Trucks North America LLC, the largest heavy-duty truck manufacturer in North America and a leading manufacturer of class 4-8 vehicles. Daimler Trucks North America produces and markets commercial vehicles under the Freightliner, Western Star and Thomas Built Buses nameplates. Daimler Trucks North America is a Daimler company.